View and edit customer profiles in Lightspeed (Vend)

Lightspeed (Vend) makes it easy to see a client's details and history, including sales totals, past appointments, and contact information.

Set up a Lightspeed (Vend) account

To view customers' payment profiles in Lightspeed (Vend), you first need to connect a Lightspeed (Vend) account.  Learn more about managing in-store payments in this article: Accept in-store payments with Lightspeed (Vend).

Customer profiles in Lightspeed (Vend)

When you send an appointment to a Lightspeed (Vend) register from Resurva, all of the appointment details will be transferred over, including the client name and contact details.

If the client hasn't paid through your register before, a new customer profile will be created for them in Lightspeed (Vend). Otherwise, the appointment details will be added to the client's history, in their existing profile.

You can read more about managing customer profiles in the Lightspeed (Vend) support center: Lightspeed (Vend) - Managing customers.

Edit a customer profile

To edit a customer profile, navigate to the Customers tab in the Lightspeed (Vend) dashboard. You can search for a customer using the search bar, and click the customer to view more details. Click the pencil icon in the top right of the customer profile to make changes or add more information.

Create a new customer profile

You can create a new customer profile in Lightspeed (Vend) by navigating to the Customers tab and clicking Add customer in the top right. You can also import a customer list by clicking Import customers.

You can also create a new customer profile by adding a new appointment to your Resurva dashboard and entering the client contact details for the appointment, then sending the appointment to Lightspeed (Vend) by clicking the Vend button in the appointment details.

Delete a customer profile

If you have a duplicate customer profile, or want to remove a customer from your list, search for the customer in the Customers tab, and click on their name to view more details. Click Delete to remove the customer profile. 

Lightspeed Retail Help Center

For more help with Lightspeed (Vend), including in depth support articles and guides, check out the help center: Lightspeed (Vend) - Lightspeed Retail Help Center.