Set up discounts, loyalty programs, and promotions

Reward your best clients with discounts, loyalty programs, and promotions to keep them coming back.

Provide a discount in Resurva

If you don't have a Vend account connected, you can add discounts in Resurva by clicking on the appointment time slot and selecting Discount. Enter the discount type (either a percentage or a set number) and the discount amount, and select Apply. You'll see a discount indicator in the top right corner of the time slot.

Note: discounts added in Resurva are not applied when an appointment is sent to a Lightspeed (Vend) register as a parked order. If you use Lightspeed (Vend) to accept in-store payments, keep reading to learn how to apply discounts, create loyalty programs, and run promotions from the Lightspeed (Vend) dashboard.

Set up a Lightspeed (Vend) account

To manage discounts, loyalty programs, and promotions, you'll need to connect a Lightspeed (Vend) account and set up your register. Learn more about managing in-store payments in this article: Accept in-store payments with Lightspeed (Vend).

Add a discount at checkout

To add a discount to an appointment, first send the appointment from Resurva to your register as a parked order by clicking the Vend button in the appointment details. Select the parked order on your register, and click or tap Discount in the bottom right. 

Select the discount type and amount, and you'll see the discount appear at the bottom of the invoice. The total cost of the appointment is displayed in the Pay button. Click Pay to finalize the sale

Set up a customer loyalty program

To set up a loyalty program in Lightspeed (Vend), navigate to Setup > Loyalty, and turn on Enable loyalty. You can then edit the loyalty points value and manage joining bonuses. Read more about loyalty programs in the Lightspeed (Vend) support center: Lightspeed (Vend) - Setting up customer loyalty.

Run a promotion

You can create or manage a promotion in Lightspeed (Vend) by navigating to Catalog > Promotions. To create a new promotion, select Add promotion, and follow the instructions on the page to enter the details of the promotion. You can read more about managing promotions in the Lightspeed (Vend) support center: Lightspeed (Vend) - Setting up promotions

Send a promo code

Promotions in Lightspeed (Vend) can be automatically applied store-wide, or applied to specific products, services, or providers. Promotions can also be exclusive to clients with a promo code, which can be entered by an admin at checkout on the Lightspeed (Vend) POS.

To increase business, you can share a promo code in an email to your client base, by connecting a MailChimp account to Resurva. You can read more about sending marketing emails in this article: Send a mass email to your client list.

Sell gift cards

Lightspeed (Vend) also allows you to sell and accept gift cards at your shop. Check out this article to learn more about setting up and managing gift cards: Sell gift cards with Lightspeed (Vend).

Lightspeed Retail Help Center

For more help with Lightspeed (Vend), including in depth support articles and guides, check out the help center: Lightspeed (Vend) - Lightspeed Retail Help Center.