If one of your providers isn't showing up on the booking page, there's a few things you can check.
Adding a new provider
You can create a new provider by navigating to Manage > Providers and clicking Add Another. Here's an article with a step-by-step guide to setting up a provider: Set up a new provider. If you can't see the Add Another button, this means your account is on the Single Unlimited plan, which only allows for one provider. You can switch to a different subscription plan by navigating to Settings > Billing > Package, and then you'll be able to add another provider.
Set the provider's weekly schedule
After a provider is created, their availability needs to be added to the schedule - if a provider has no availability set, clients won't be able to select them when booking. You can add a provider's availability by navigating to Manage > Schedules, and turning on the checkmarks beside each day of the week that the provider is working.
Add services to the provider's list
Each provider can have a custom list of services that they offer. If a provider isn't showing up on the provider list after a client selects a service, it's possible that the selected service isn't offered by that provider. You can customize a provider's service list by navigating to Manage > Providers, clicking the three dots beside the provider's name, and clicking Manage Services. If the provider's service list isn't showing a particular service, you can click Add New to add it back to their list. You can check out this article to learn more about custom services: Customize services for a specific provider.
Update the provider's start or end dates
Another possible reason a provider may not be showing up is if they have a start date set for sometime in the future, or an end date that's already passed. You can manage a provider's start and end dates by navigating to Manage > Providers, clicking the three dots beside the provider's name, and clicking Status.
To make sure the provider is visible on the booking page, you'll want to confirm the following settings:
- The Status dropdown is set to Active.
- The Active From date is blank, or shows a date in the past - this means the provider will only be available after this date. If this field is showing a future date, you can remove the date by clicking the field and deleting the text.
- The Active To date is blank, or shows a date in the future - this means the provider will be only be available until this date. You can remove the date by clicking the field and deleting the text.
- The checkmark labelled Available for walk-in only is turned off.
When you're finished making changes on this page, click Save to confirm. You can also check out this support article for more info on managing a provider's availability: Manage a provider's availability, breaks, and days off.
Update how far in advance clients can book the provider
If clients are still unable to book the provider, it's possible that the provider has a first or last booking date set, which determines how far in advance clients can book the provider. You can manage this by navigating to Manage > Providers, clicking the three dots beside the provider's name, and clicking Settings.
On the provider settings page, you'll see two dropdowns labelled First Booking Date and Last Booking Date - these determine how far in advance clients can book this provider. For example, if the provider's first booking date is set to "two weeks", this means that clients who select a date less than two weeks away won't see the provider on the list - here's an article that explains in more detail: Set how far in advance clients can book with a specific provider.
You can set both dropdowns to Disabled to allow clients to book with the provider regardless of how far in advance their booking date is. Lastly, you'll want to make sure that the checkmark labelled Hidden from public (only seen by admins) is turned off. If you made any changes on this page, click Save to confirm.