We've compiled a list of answers to some common questions we see. Please feel free to reach out if you can't find an answer you're looking for, by sending us an email at support@resurva.com or submitting a request here.
How do I add an admin?
You can add an admin by going to Settings > Admin Accounts and clicking the New Admin button in the top right. You'll need to enter an email address and a name, and you can update the rest of the information after creating the account.
What does "Username already in use" mean?
If you're trying to add an admin or a provider account, you may see this error if the email address you entered was previously used in Resurva. Please send us an email from the email address you're trying to register with, and we can clear it from our system.
Why is my shop offline?
You can toggle your shop status to offline/online in the top right corner of the dashboard. If you can't set your shop status to online, this might be because you were on a trial that has expired.
You can upgrade your account by going to Settings > Billing and clicking the Update Information button in the top right. Once you upgrade your account, you'll be able to set your shop status back to online.
You can learn more about account packages in this article.
Why can't I add more providers?
If you're on a Single Provider plan, you can add one provider. If you need to add more providers, you can upgrade your account by going to Settings > Billing and clicking the Update Information button in the top right. Once you upgrade your account, you'll be able to add more providers.
You can learn more about account packages in this article.
How do I update my shop hours?
Go to Manage > Schedules, and you'll be able to update your store hours for each day of the week. You can also create a new temporary schedule by clicking the Create New button in the top right. You can learn more about advanced scheduling here.
How do I change my shop name?
You can change the name of your shop by going to Settings > App Settings > Name & Language.
How do I change my booking link?
Please let us know your current booking link (where you sign into your Resurva account), and what you'd like it changed to, by submitting a request here.
How do I sync a calendar?
First go to Manage > Calendars from your Resurva dashboard, click Connect Your Calendar Account, and follow the steps to link your account. Click the green plus sign, and select which calendar to sync with which provider. You can select whether you want to push bookings from Resurva into your calendar, pull events from your calendar into Resurva, or both.
You can repeat this step if you have multiple calendars and providers to sync.
You can find more information on syncing a calendar with Resurva here.
How do I block/unblock a client?
From the Resurva dashboard, go to Client > Client List and search for the client you'd like to block or unblock.
Any client who has been marked as a no show will have a Block button beside their profile. You can click this button to suspend the account and prevent the client from booking. If the client has been blocked, you'll see an Undo Block button which will remove the block.
How do I set up no-show and cancellation protection?
No-show and cancellation protection can be enabled by going to Settings > App Settings > Payments. You can find more information on setting up no-show and cancellation protection here.
This feature requires a connected Square or Stripe account to manage payments. You can learn more about payments in Resurva here.