You can set your widget to accept pending bookings only, so that any bookings your clients make must be approved by an admin before they're finalized.
How do pending bookings work?
When you enable pending bookings, clients who book on your widget will see a message letting them know their booking was submitted and is pending approval.
On the schedule, the pending booking will be greyed out, with a red PENDING label. Click on the time slot to approve or deny the booking.
When a booking is denied, you can choose to notify the client by email by clicking Deny and email client, and you can enter a message to the client in the input box. To deny the appointment without sending an email, click Deny with no email.
Enable pending bookings
To set your widget to pending bookings only, navigate to Settings > App Settings > Bookings and enable the checkmark for Bookings require admin approval.
By default, pending bookings are turned on for every provider. If you want to select which providers require admin approval, turn OFF the checkmark for For all providers. Then, go to Manage > Providers, and click the three dots beside the provider you'd like to enable pending bookings for, and click Settings. In the Bookings require approval dropdown, select Enabled.
Turn on email notifications for pending bookings
To receive emails when a pending booking is made, navigate to Settings > App Settings > Bookings and enable the checkmark for Send email notifications to admin for booking events. When this setting is enabled, admin accounts will receive pending booking notifications for bookings made with their connected providers, and they'll be able to click a link to approve or deny the booking directly from the email.
Manage admin account notifications
You can make sure admin accounts are set up to receive booking notifications in the individual admin account settings. Check out this support article for more help with managing admin accounts: Create and manage admin accounts.
Turn on private bookings
You can also enable private bookings, for all or some of your providers, to prevent new clients from making bookings. You can read more about private bookings in this support article: Close bookings to new clients.